Delete your data
Last updated November 11, 2026
You can ask us to delete your Word of Mouth account and everything we have about you, any time. Here's how.
How to ask
- Email ethan@womobrand.com with the subject "Delete my Word of Mouth data".
- Send it from the email on your account, or include the mobile number on your account, so we know it's you.
- If you connected Instagram or TikTok, include your handle.
We'll reply to confirm within a few days, and finish deleting within 30 days.
What we delete
- Your account, profile, contact details and sign-in info.
- Anything we received from Instagram or TikTok: profile info, follower counts, post stats and audience insights.
- Files you uploaded, like sample posts, drafts and audience screenshots.
- Your chat messages, removed or anonymized so they can't be tied back to you.
What we may keep
Only what the law or safety requires, like records needed for taxes, an open dispute, or to keep someone who was removed for breaking our Terms from signing back up. We keep it only as long as needed. Posts you already published on Instagram or TikTok stay on your own account. Delete them there if you want them gone.
Disconnect Instagram or TikTok
You can also cut off our access yourself, right away:
- Instagram: Settings, then Apps and websites, then remove Word of Mouth.
- TikTok: Settings and privacy, then Security, then Manage app permissions, then remove Word of Mouth.
Disconnecting stops new data coming in. To delete what we already have, send the email above.